Terms and Conditions

General Terms & Conditions

OVERVIEW This website is operated by WAX IT PTY LTD. Throughout the site, the terms “we”, “us” and “our” refer to WAX IT PTY LTD. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – FORMATION OF AGREEMENT WITH WAX IT SALONS These Terms are agreed between you and Wax It Wellness & Rejuvenation and any of its entities. You are entitlement to receive goods and/or services from any of our salons.

  1. You agree that you enter into these Terms with us.
  2. You acknowledge and agree that you are making a booking with and/or purchasing a right to receive goods and/ or services from any of our Wax it Wellness & Rejuvenation and any of its entities only and are not making a booking with and/or purchasing a right to receive goods and/or services from one particular salon in Australia

SECTION 3 – REFUNDS AND CANCELLATIONS Subject to applicable law, including the Australian Consumer Law, you agree and acknowledge that if you wish to change your booking or make a cancellation, your rights and obligations are set out in Wax It Wellness and Rejuvenation Cancellation and Refunds Policy.

SECTION 4 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 7 – PRODUCTS OR SERVICES Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. By purchasing our Products, you acknowledge that you are bound by these terms and conditions and agree to use the Products only for their intended purpose and strictly in accordance with the Products instructions, precautions and guidelines. Any other use will cause you to assume full responsibility for any loss or damage arising from their use. Questions as to use can be directed to us by emailing support@waxit.net.au. You should always check the ingredients for products to avoid potential allergic reactions. If any minor uses any product purchased through us it should be only after the parent or legal guardian has discussed the product with the minor’s doctor.

SECTION 8 – MEDICAL DISCLAIMERS No professional medical or healthcare advice

  1. You agree that the Content is of a general nature and does not constitute professional medical or healthcare advice, diagnosis, or recommendation of treatment and are not intended to, nor should they be used to, replace professional medical advice. In no circumstances should any Content be relied upon without independent consideration and confirmation by a qualified medical practitioner.
  2. Subject to Australian Consumer Law, we make no representations or warranties with respect to any treatment, action, suitability or application of medication or preparation by any person whether based on the Content or not. In no circumstances will Wax or any of its entities be liable for any direct, indirect, consequential, special, exemplary, or other damages arising from the same, for instances of our fraud, negligence, and wilful misconduct.
  3. Always seek the advice of your doctor or other qualified healthcare provider with any questions

SECTION 9 – ALLERGIES You hereby acknowledge and agree that Wax It Salons and all of its Related Bodies Corporate, affiliates, officers, directors, employees and agents shall not be liable with respect to, and you hereby waive, release, and agree not to take action against any of them upon, any claim for any loss or harm suffered or incurred by you in connection with, arising out of, or in any way related to, an allergic reaction you suffer as a result of our products or treatments unless that allergic reaction is caused by our gross negligence or wilful default.


  1. Guest must use the recommended skin product included in the skin package purchased during their treatment.
  2. Guests must inform Wax It of their skin concerns prior to commencing any of all treatments.
  3. Guests must follow all at home Wax it protocols recommended by our therapist. This may include the use of products we have advised on its use that you have purchased, or we have supplied.
  4. We are not liable for any adverse reaction such or allergy a like.
  5. We are not responsible for any home care products that you have chosen to use or perform that was not advised by us.

SECTION 11 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 12 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 13 – THIRD-PARTY LINKS Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 14 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 15 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 17 – PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 18 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall WAX IT PTY LTD, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 19 – INDEMNIFICATION You agree to indemnify, defend and hold harmless WAX IT PTY LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 20 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 21 – TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 22 – ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 23 – GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New South Wales, Australia.

SECTION 24 – CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 25 – DELIVERY POLICY For online purchases, shipping occurs with 72 hours while delivery times estimated from Australia Post at checkout.

SECTION 26 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at support@waxit.net.au

Appointment Cancellation

Any cancellation made within 24 hours of your appointment will result in the paid deposit being forfeited.

E.g. $20 deposit paid during Online Booking.  Calling up morning of your appointment timeslot will result in $20 deposit being non-refundable.

Appointment Reschedule

We will always endeavour to re-schedule your appointments to a time that is convenient for you. All requests to reschedule your appointment should be made with at least 24 hours notice to allow adequate time to fill the appointment.

Late Cancellations/No-shows

If you are more than 15 minutes late for your treatment, we may not be able to accommodate you. In this case, the same cancellation conditions will apply. We will do our very best to reschedule your treatment for another time that is convenient for you.

How To Cancel Your Appointment

If you need to cancel your appointment, please call your salon during trading hours outlined at https://www.waxit.net.au/salons/

Only once you have spoken with one of our team will your appointment be confirmed as re-scheduled or cancelled.

Fees may apply if changes are made within 24 hours.

Arriving For Your Appointment

Guests must arrive 10-15 minutes early to all appointments to ensure that your appointment runs for the full duration of your scheduled booking time and the appropriate consultation forms are filled out.

Guest Responsibilities

If you are feeling unwell on the day of your appointment, please call us ahead of time so that we can reschedule your appointment for when you are feeling better.

Please contact us if you have any questions or concerns following your treatment.

How the Referral Program works

  1. A current customer of Wax It (the “Referrer”) signs up for the Referral Program on the waxit.net.au website and shares a unique referral link with a family member, friend or colleague (the “Referee”).
  2. The Referee has a treatment at Wax It and with payment of the invoice receives the referee offer.
  3. A referral reward will be offered to the Referrer when the Referee completes the purchase.
  • To receive the referral offer, the Referee must use the unique referral link when booking their treatment. The referee offer cannot be applied after the purchase has been completed.
  • Referrals may only be used for personal and non-commercial purposes. You may not refer yourself, the Referrer and the Referee must be two different natural persons.
  • Wax It may restrict your participation without notice if the Referral Program is in violation of applicable laws or decisions from public authorities in your jurisdiction.

Conduct (including anti spam requirements)

When you pass on the unique referral links to your friends, you are the actual sender of the messages and must comply with applicable law. You are prohibited from “spamming” anyone with referral invitations. Referrals must be created and distributed in a personal manner that is appropriate and customary for communications with family members, friends or colleagues.
Any distribution of the unique referral link that could constitute unsolicited commercial email or “spam” under any applicable law or regulation is expressly prohibited. In particular, you must not:
  • distribute unique referrals link to strangers
  • distribute unique referral links to individuals under the age of majority in the recipient’s jurisdiction
  • publish or distribute unique referral links on commercial websites such as coupon websites, Facebook groups with more than 10 members, Reddit or on blogs
  • use bots or automated programs to distribute unique referral links
  • pay to advertise the unique referral link, or attempt to market, reproduce, sell or resell referral rewards to any third party whatsoever
Referrers who do not comply with applicable law, including anti-spam laws, are obligated to indemnify Wax It against any liabilities, costs and expenses we incur as a result of such spam.
In addition, you must not:
  • violate the intellectual property rights of Wax It
  • act with intent to annoy, harass or abuse any other person
  • participate in any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent or unusual activity
  • act in a manner that in the sole discretion of Wax it is deemed to be generally inconsistent with the intended purpose of the Referral Program
Wax It reserves the right, at its sole discretion, to exclude any individual from participating in any aspect of the Referral Program and to void any pending rewards with immediate effect and without prior warning if Wax It deems or suspects that an individual has violated the Referral Terms.

Restrictions on rewards and offers

The following rules and restrictions apply to rewards and offers under the Referral Program.

For the Referrer:

  • Wax It may from time to time update the rewards on offer under the Referral Program. The Referrer will receive the award at the time when the Referee completes his or her Referral eligible Purchase
  • The total rewards to the Referrer for successful referrals are limited to the amount of the Referrer’s Qualifying Purchase(s)
  • The total number of unique rewards issued to a Referrer may not exceed 20 per calendar year.
  • Rewards are non-transferable and only redeemable following the point accrual program.
  • Rewards will under no circumstances be paid out in cash
  • Rewards are subject to verification. Wax It may delay a reward for the purposes of investigation. Rewards will be redeemed at the earliest convenience after Referee completes the requirements and any potential verification process.
  • Any rewards may be revoked without prior notice if the Referrer breaches the Referral Terms or if the Referee breaches Wax It general terms and conditions.

For the Referee:

  • Rewards may only be used on treatments.
  • The Referee may only use one referral link. If a person receives referral links from multiple Referrers, only the Referrer associated with the unique referral link actually used by the Referee will receive the referral reward
  • The Referral Program offers may not be combined with other promotions or incentives. In the event that we have other offers that are clearly more attractive to the Referee, we will use reasonable commercial efforts to ensure that the Referee receives this alternative offer. Such alternative offers will not affect rewards offered to the Referrer
  • Wax It reserves the right to vary any and all elements of this offer at any time without notice.

Promotions & Offers

Warm Seasonal SMS July 2024
  • Must present SMS in salon to redeem.
  • Limit one redemption total per guest.
  • Offer available Monday to Friday.
  • Offer not to be redeemed for cash.
  • Offer cannot be used in conjunction with any other offer at the time of use.
  • Offer available at All Wax It Salons.
  • Treatment not transferrable for alternative products or packages.
  • Offer unable to be purchased as Gift Voucher Service, rather a voucher of $85.00 can be purchased.
  • Offer Redemptions Valid to 12/7/2024.
  • To Unsubscribe: click here.
  • Must present SMS in salon to redeem.
  • Limit one redemption total per guest.
  • Offer not to be redeemed for cash.
  • Offer cannot be used in conjunction with any other offer at the time of use.
  • Offer available at All Wax It Salons excluding Westfield Garden City.
  • All unused credits at checkout will be forfeited. 
  • Treatment combination not transferrable for alternative products or packages.
  • Offer Card: Available for collection at any salon from 15/1/2024 until 31/1/2024
  • Offer Redemptions Valid to 30/6/2024.
  • To Unsubscribe: click here.
  • Must present SMS in salon to redeem.
  • Limit one treatment at up to 50% off.
  • Skin Test at $31.00 may be charged if:
    • Treatment area and treatment type has never been performed at wax it.
    • Treatment area and treatment type has not been performed at Wax It greater than 60 days.
  • Limit one redemption total per guest.
  • Offer not to be redeemed for cash.
  • Offer not refundable.
  • Offer cannot be used in conjunction with any other offer at the time of use.
  • Offer available at All Wax It Salons
  • Treatment combination not transferrable for alternative products or packages.
  • Offer Redemptions Valid to 24/3/2024.
  • Offer to be booked and paid for by 24/3/2024.
  • Offers that have been booked and rescheduled will be forfeited with no refund on 1/4/2024.
  • To Unsubscribe: click here.